Omnissa Intelligence to Integrate with IGEL Insights for Better IT Visibility

In the world of enterprise IT, data is constantly generated. That’s no surprise. Data for the business but also data for the IT systems that run the business – logs, network data, traces, etc. Then there’s metadata – data describing other data. Everywhere you turn, data, data, and more data. According to IDC, 50% of all organizations process more than 100GB of just log data every day, and the numbers continue to rise. For IT, data is good, but actionable data and insights are far more powerful. And to take things up to a whole new level of value, that’s where industry leaders come together to integrate what were previously disparate data-consuming systems. 

On stage at IGEL’s Now & Next Conference in Miami Beach, Florida, Omnissa CEO Shankar Iyer on video announced an expanded partnership between our two companies. Brian Link, Product CTO at Omnissa introduced an exciting upcoming product integration – IGEL Insights™ and Omnissa® Intelligence™.

Omnissa, a Gartner® Magic Quadrant™ leader for Digital Employee Experience (DEX) across digital workspaces, will consume IGEL telemetry and data from the upcoming IGEL Insights offering. This integration will provide IT with a more comprehensive, consolidated view – from infrastructure to endpoint – directly within the Omnissa console.

Our Initial Use Case

Today we shared a demo of providing enhanced visibility for a pain point that we’ve heard from our joint healthcare customers – issues with USB scanners that impact overall patient care outcomes. Let’s take a closer look…

• A nurse’s workstation in a hospital has a USB barcode scanner attached to scan wristbands, medications, and other items. The system runs IGEL OS and connects to a healthcare EMR application within a virtual desktop delivered by Omnissa Horizon.
• The USB scanner is continuously used throughout the day, 24×7, until one morning a clinician can occasionally no longer scan barcodes into the healthcare app. Is it a hardware issue or software glitch? How will IT know of this issue aside from a helpdesk call? Previously, there weren’t many options available.
• The clinician creates a helpdesk ticket for IT to investigate further
• With this planned integration between IGEL Insights and Omnissa Intelligence, the helpdesk technician can obtain more details about the error and failure state including things like…
  • Username of session
  • IGEL client device name
  • USB error
• The technician can then drill into further details within the Omnissa Intelligence console

1. • Chronological timeline display of USB events
   • Series of device disconnect and connect events leading up to the error
   • USB device manufacturer details
   • IGEL OS version, updates, and configuration details
   • Horizon pod, pool, VM name, client name, and IP address
   • Endpoint name and IP address

• From this improved visibility, the IT helpdesk can quickly identify the probable cause of this issue, including relevant details and location. They can message the user and proceed to notify the hardware team to replace the USB scanner – saving time and keeping focus on providing the best possible patient care.

Viewing USB event timeline of an IGEL OS device within Omnissa Intelligence (Prototype integration subject to change)

The planned integration is slated to add over 50 different events from the IGEL environment to Omnissa Intelligence including categories of authentication, device insights, network, and user details (among others).

Expanded Alliance Relationship = Greater Customer Value

As our VP of Business Development, Bill McCarthy, explained in his partnership blog from October 2025, IGEL and Omnissa have worked together for over ten years (previously as VMware EUC) and our partnership continues to expand. More details on overall joint solutions are available on our IGEL+Omnissa alliance site.

This planned product integration amongst IGEL Insights and Omnissa Intelligence is a particularly notable milestone for the partnership due to the potential for time savings and improved visibility across what are often separate teams within an organization – the VDI/EUC team and the endpoint/UEM team.

“We’re very excited about this announcement and the value it brings for joint IGEL and Omnissa customers. As these capabilities evolve, they will deliver much needed visibility into endpoint infrastructure and usage.”
– Ash Chowdappa, IGEL Chief Product & Development Officer

Learn More. Join our IGEL Insights Preview Group!

If you’re a joint IGEL and Omnissa Intelligence customer, we’d love to hear from you. Help us shape the plans for our initial integration with IGEL Insights. What are your primary use cases? Where do you need more visibility across your end-to-end IT estate? How can we best deliver proactive solutions for your team? Join our IGEL Insights Preview Group and help shape the future of maximizing value out of your existing strategic partnerships and investment with IGEL and Omnissa.