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ControlUp Edge DX
Reduce IT support cost for physical desktops by identifying, resolving, and preventing problems that device management software can’t.
ControlUp Edge DX makes it possible for IT to monitor, troubleshoot, remediate, and analyze IGEL OS-based endpoints that may or may not be attached to a corporation’s network and domain.
Product Details
ControlUp Edge DX gives IT professionals a real-time understanding and optimization solution that deploys in just minutes. Edge DX improves the digital employee experience on endpoint devices by alerting IT about user experience issues and enables IT to virtually sit “side-by-side” with remote employees. IT can then help the user resolve their problems and get them back to work fast. Edge DX has a fully managed cloud infrastructure, with unlimited scalability, that provides end-to-end security.
Highlights
Fewer support tickets
Solve physical desktop problems before they become tickets through intuitive dashboards, proactive notifications & alerting, and historical reporting.
Problems solved faster
Reduce the time it takes to troubleshoot and remediate desktop tickets with detailed device information, built-in community scripts and remote control functionality.
A better desktop experience
Improve employee satisfaction and productivity through user experience dashboards, application usage insights and collection of qualitative employee sentiment.
Unified communication monitoring
Combine device and network performance data from Microsoft Teams and Zoom to diagnose problems to make calls and meetings reliable and productive.
SaaS & Web availability monitoring
Continuously test and get proactive notifications to report on the health, availability and performance of your web and SaaS applications.
