Secure Contact Center
The Challenge is Complexity at Scale
Contact centers are complex environments with distributed agents hotdesking in shared workspaces or working from home on personal or company devices. There are many challenges for IT teams to manage with zero tolerance for lagging or downtime. IGEL delivers a secure, modern way to manage endpoints across distributed contact center environments, reducing lost agent minutes, while supporting compliance with cybersecurity mandates, data protection, consumer privacy, and telemarketing laws.
IGEL Preventative Secure Model™
- Preventative Security
The IGEL Preventative Security Model™ is built into the immutable IGEL OS platform. Robust security protocols protect your endpoints from malware, unauthorized access, and data breaches.
- Remote Management
Manage dispersed endpoint device with ease. Reboot and troubleshoot to reduce the need for on-site IT admin visits and allows for quick responses to security threats
- Reliable Performance
IGEL OS platform ensures your contact center runs efficiently with native support for leading speech, audio, call handling, and contact center platforms such as Sanas, Avaya, RingCentral, Genesys, and Nice CXone.
- Repurpose Existing Hardware
Use existing devices and secure BYOD to connect to leading speech, contact center platforms.
- Instant Endpoint Recovery
Mitigate blue screens and outages with a reboot. IGEL Dual Boot™ reboots the Windows device to secure OS to gain access to critical apps within minutes, all from the in-place device. This minimizes downtime and ensures consistent performance and customer experience.
One Workspace, Every User –
The Power of the Adaptive Secure Desktop™
Deliver dynamic workspaces with IGEL Adaptive Secure Desktop™. This workspace delivery model adapts for device, user, and contextual profiles, while enforcing the principles of failsafe security with the Preventative Security Model. The Adaptive Secure Desktop is orchestrated from a single platform with the Universal Management Suite, no complex stacks.
- Reduce Risk
Mitigate cyberattacks and breaches to ensure the safety of your contact endpoints.
- Cost-Effective
Lower your IT (Information Technology) costs with IGEL OS’s efficient remote management and optimize existing hardware.
- Scalability
Easily scale your contact center as your business grows, with secure and reliable IGEL and ecosystem partners.
- Compliance
Meet industry security standards and regulatory requirements effortlessly with no data stored on the device.
IGEL Native Support for Contact Center Platforms
IGEL supports leading contact center platforms including Avaya, RingCentral, Genesys, and NICE CXone, as well as Sanas, a revolutionary solution that brings together noise cancellation and accent translation. This sets a new standard for secure, simple, and scalable contact center operations, validated apps are available from the IGEL App Portal.
Request a Demo
Don’t leave your contact center security to chance. Protect your network and ensure the smooth operation of your endpoints with IGEL. Contact us today to learn more about how IGEL Secure OS Platform can provide the security layer for your contact center needs.
